Club Operations Lead - Guest Experience & Team Builder

Soho House & Co.; Frome; On-site; GBP 36,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Team meal whilst on shift prepared by 

Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Day off on your birthday

Up to 50% Staff Discount on Cowshed &光

In conjunction with Soho Impact, take

Free Counselling Sessions

Cookhouse & House Tonic trainings

Continuous training to develop

Team Events: monthly activities

Global benefits and perks

Job summary

Soho House is seeking a Club Manager to lead daily operations and deliver an exceptional member and guest experience. You will oversee hospitality, facilities, member services and events with a focus on service delivery, profitability, and brand values.

As a visible leader, you will coach the team, manage recruitment and onboarding, and maintain a calm, high‑standard environment on the floor.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Able to work in a fast-paced, high-volume environment and problem solve under pressure.
• Hospitable, approachable and customer service focused.
• Able to follow training schedules and Club School.
• Willing to work flexible shifts, including weekends and holidays.

Responsibilities

• Train hourly staff on core values, roles and service standards.
• Lead training sessions on Soho House food and drink programs (Cook House, House Tonic).
• Collaborate across departments to ensure seamless guest interactions and brand consistency.
• Assist in recruitment by identifying talent needs and participating in interviews.
• Oversee onboarding and development of new team members, ensuring guest focus.
• Be visible on the floor, seek feedback, and relay concerns to kitchen and FOH teams.
• Ensure members and guests have a great experience and resolve issues promptly.
• Act as the on-site point of contact for staff and resolve problems proactively.
• Ensure staff grooming and uniforms align with site standards.
• Keep menus updated monthly and print-ready by deadlines.
• Coordinate tasks with other departments to maintain efficient operations.

Skills

Hospitality leadership

Team management

Customer service

Problem solving

Communication

Job description

Soho House is seeking a Club Manager to lead daily operations and deliver an exceptional member and guest experience. You will oversee hospitality, facilities, member services and events with a focus on service delivery, profitability, and brand values.

As a visible leader, you will coach the team, manage recruitment and onboarding, and maintain a calm, high‑standard environment on the floor.