F&B Experience Leader: Club Service & Ops

Soho House & Co; Frome; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Team meals on shift

50% off Food & Drink

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discounts: up to 50%

Counselling sessions

Cookhouse & House Tonic trainings

Job summary

Soho House is seeking a Club Manager who will lead the F&B operation on site, overseeing hospitality, facilities, member services and events. You will drive service delivery, staff development, and brand-aligned operational excellence in a profitable, safe, and well-organised environment.

With a focus on discretion and sophistication, you will inspire teams, manage daily operations, and maintain exceptional member and guest experiences across all touchpoints.

Qualifications

• Minimum 2+ years of experience in a similar capacity.
• Ability to work in fast-paced, high-volume environments.
• Hospitable, approachable with strong customer service.
• Flexible shifts including weekends and holidays.

Responsibilities

• Train hourly staff on core values, roles, and service aspects.
• Lead training on Soho House food and drink programs (Cook House, House Tonic, Club School).
• Collaborate across departments to ensure seamless guest interactions and brand alignment.
• Support recruitment by identifying needs and participating in interviews with People & Development.
• Oversee onboarding and development of new team members for a confident, guest-focused floor team.
• Be visible on the floor, gather feedback, and report to kitchen and front-of-house teams.
• Ensure club team grooming and correct uniform as per standards.
• Update menus monthly and ensure accuracy at printing deadlines.
• Coordinate cross-department tasks to run the department efficiently.

Skills

Leadership

Customer service

Teamwork

Problem solving

Job description

Soho House is seeking a Club Manager who will lead the F&B operation on site, overseeing hospitality, facilities, member services and events. You will drive service delivery, staff development, and brand-aligned operational excellence in a profitable, safe, and well-organised environment.

With a focus on discretion and sophistication, you will inspire teams, manage daily operations, and maintain exceptional member and guest experiences across all touchpoints.