Club Operations Lead: Growth, Service & Team Coach

JD GROUP; Chester; On-site; GBP 28,000 - 34,000; Full time

Job summary

JD Gyms in the United Kingdom is seeking an Assistant General Manager to support day-to-day club operations. You will work closely with the General Manager to uphold high standards, coach staff and drive membership and commercial targets.

A strong emphasis is placed on safety, service, and a positive working environment for colleagues and members. You will lead Fitness Coaches and General Assistants, ensure brand standards, and contribute to revenue growth while maintaining cleanliness and

Qualifications

• Experience leading and developing colleagues in leisure, fitness or hospitality.
• Proven ability to deliver excellent member service and coach teams.
• Experience supporting membership growth and commercial targets.

Responsibilities

• Ensure policies and procedures in Health and Safety Employee Policy and Company Procedures Handbook are followed.
• Adhere to and maintain the JD Gyms Brand Standard.
• Conduct daily, weekly and monthly safety checks and report defects to keep facilities safe.
• Recruit and manage a team of Fitness Coaches and General Assistants for daily operations.
• Hold regular team meetings to aid development and keep staff updated.
• Support achievement of membership, revenue and commercial targets.
• Drive and maximise secondary spending revenue.
• Maintain high standards of cleanliness across the gym facility.
• Ensure in-house cleaners maintain the highest standards; manage weekly banking to minimise wastage.
• Ensure uniform standards are followed by all team members.
• Deliver outstanding member service through positive and professional interactions.
• Create a positive, supportive and engaging working environment for colleagues.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills

Leadership & people management

Member service excellence

Customer-focused

Education

Level 2 Gym Instructor

Job description

JD Gyms in the United Kingdom is seeking an Assistant General Manager to support day-to-day club operations. You will work closely with the General Manager to uphold high standards, coach staff and drive membership and commercial targets.

A strong emphasis is placed on safety, service, and a positive working environment for colleagues and members. You will lead Fitness Coaches and General Assistants, ensure brand standards, and contribute to revenue growth while maintaining cleanliness and