Club Operations & Growth Leader

JD GROUP; Peterborough; On-site; GBP 42,000 - 65,000; Full time

Job summary

JD Gyms is seeking a General Manager in the United Kingdom to lead the club, drive performance, and create a safe, welcoming environment for colleagues and members. You will coach staff, uphold brand standards, and push for membership growth and strong commercial results.

You will oversee safety checks, daily operations, and customer service excellence while fostering a positive, engaging workplace and acting as an ambassador for the JD Gyms brand.

Qualifications

• Experience leading teams in leisure, fitness, hospitality or customer-focused settings.
• Strong commitment to delivering excellent member service.
• Experience driving membership growth and commercial performance.
• Experience supporting operational delivery and people leadership.

Responsibilities

• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standards across the club.
• Conduct safety checks daily, weekly, and monthly and report defects.
• Recruit and manage Fitness Coaches and General Assistants for daily operations.
• Hold regular team meetings to drive development and align on goals.
• Work towards and achieve sales and membership targets; maximise secondary spending.
• Ensure gym facilities are cleaned to the highest standard and manage weekly banking to minimise wastage.
• Ensure uniform standards are followed by all staff and yourself.
• Deliver outstanding member service through professional interactions.

Skills

Team leadership

Operations management

Customer service

Sales & membership growth

People development

Job description

JD Gyms is seeking a General Manager in the United Kingdom to lead the club, drive performance, and create a safe, welcoming environment for colleagues and members. You will coach staff, uphold brand standards, and push for membership growth and strong commercial results.

You will oversee safety checks, daily operations, and customer service excellence while fostering a positive, engaging workplace and acting as an ambassador for the JD Gyms brand.