Club Duty Manager - Flexible Hours & Guest Experience

JD Gyms; Leeds; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

JD Gyms is hiring a Duty Manager to support daily club operations and provide a welcoming, safe member experience at our Leeds location. You will work with the management team to drive memberships, revenue and standards while ensuring the club operates efficiently and safely.

The role requires flexibility for early mornings, evenings and weekends, with a focus on coaching staff, maintaining brand standards, and delivering exceptional service to members and guests.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor

Responsabilités

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Connaissances

Leisure/fitness leadership

Customer service focus

Team development

Health & safety awareness

Formation

Level 2 Gym Instructor

Description du poste

JD Gyms is hiring a Duty Manager to support daily club operations and provide a welcoming, safe member experience at our Leeds location. You will work with the management team to drive memberships, revenue and standards while ensuring the club operates efficiently and safely.

The role requires flexibility for early mornings, evenings and weekends, with a focus on coaching staff, maintaining brand standards, and delivering exceptional service to members and guests.