Club Activities & Operations Lead

clubrugby; Norwich; On-site; Confidential; Full time

Benefits offered by this job

Free club membership

Food & drinks discount

Swim & tennis discounts

Career development opportunities

Wagestream on demand

Benefits suite access

Job summary

David Lloyd Clubs in Norwich is seeking an Activities Manager to lead operations across Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly act as Duty Manager, ensuring a smooth, welcoming experience for members.

You will recruit, train and empower your team to deliver exceptional service, manage budgets and drive improvements. Join us to help create an inclusive, high-energy club culture where members feel supported and inspired.

Qualifications

• Experience managing a large operational service facility (e.g. gym, restaurant, leisure venue).
• Proven ability to lead multiple functions with varied goals across departments.
• Strong communication and collaborative skills.
• Experience with financial planning and management.

Responsibilities

• Lead and manage activities across Fitness, Group Exercise, Racquets, Swim and Families departments.
• Regularly act as Duty Manager to ensure smooth club operations.
• Recruit, train and empower the team to deliver an exceptional member experience.

Skills

Operations management

Cross-functional leadership

Communication

Budgeting

Customer service

Job description

David Lloyd Clubs in Norwich is seeking an Activities Manager to lead operations across Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly act as Duty Manager, ensuring a smooth, welcoming experience for members.

You will recruit, train and empower your team to deliver exceptional service, manage budgets and drive improvements. Join us to help create an inclusive, high-energy club culture where members feel supported and inspired.