Cloud IT Support Specialist | Trusted Advisor

Babble; United Kingdom; Remote; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Public Holidays: 12 paid bank holidays

Parental Leave: Statutory maternity &p

Job summary

Babble is seeking an IT Support Specialist to join our desk-based team. You will provide world class remote and on-site IT support to clients and colleagues, diagnosing issues within SLAs and contributing to a high-quality customer experience.

You will troubleshoot hardware and software, document cases, and help maintain networks. Strong knowledge of Microsoft 365, Intune, Azure, and security tooling is preferred. Excellent communication and problem-solving skills are essential.

Qualifications

• Previous experience on a service desk in managed services is essential.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.

Responsibilities

• Operate as a desk-based technician providing world class service and support for clients and colleagues within SLAs.
• Troubleshoot and diagnose IT issues, and provide remote support to clients.
• Maintain accurate information in cases and documentation.
• Mentor and train colleagues.

Skills

Microsoft 365

Intune Endpoint Management

Microsoft Desktop OS/Server OS

Microsoft Azure

Antivirus management

Business networks

Hardware troubleshooting

Email Protection

Backup & Disaster Recovery

Tools

Intune Endpoint Management

Microsoft Azure

Job description

Babble is seeking an IT Support Specialist to join our desk-based team. You will provide world class remote and on-site IT support to clients and colleagues, diagnosing issues within SLAs and contributing to a high-quality customer experience.

You will troubleshoot hardware and software, document cases, and help maintain networks. Strong knowledge of Microsoft 365, Intune, Azure, and security tooling is preferred. Excellent communication and problem-solving skills are essential.