IT Support Specialist

Bet365 Company; Stoke-on-Trent; On-site; GBP 32,000 - 52,000; Full time

Job summary

Bet365 Company is seeking a proactive IT support specialist to manage technology incidents and requests, resolve issues, and escalate when needed. The role involves maintaining hardware and software, configuring devices, and supporting VIP users, with on-site duties and travel to other locations.

You will diagnose and fix Windows 11 and Office 365 concerns, support PC/Mac/iOS/Android, and collaborate with third-party providers to ensure seamless operations across the business.

Qualifications

• Diagnosing and resolving hardware and software issues.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
• Managing workplace tech, including audio and visual setups.
• Configuring consumer technology and IoT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while keeping ownership of the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working alongside third party companies as and when required.

Skills

VIP support

On-call service

Explain tech to non-technical

Attention to detail

Continuous learning

Tools

Windows 11

Microsoft Office 365

Microsoft Teams

Zoom

Video conferencing

PC

Mac

iOS

Android

Anti-virus software

Job description

You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.,

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
• Managing workplace tech, including audio and visual setups.
• Configuring consumer technology and IOT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while keeping ownership of the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working alongside third party companies as and when required.

We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times. An on-site presence and travelling to other locations will be required.

• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands-on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.