Key Accounts Tech Support Engineer (Hybrid)

Babble-Cloud; Burton upon Trent; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Pension

22 days holiday Balance + UK Bank Hols

Life Assurance - 4x Annual Salary

Optional Health Insurance - Bupa

Optional Health Cash Plan - Health SH

Bike to Work Scheme

Season Ticket Commuter Loan

Charities Trust - Donations to Chariti

Job summary

Babble is seeking a Support Engineer - Key Accounts Tech to join our UK team. You will work as a desk-based technician, delivering world-class remote and on-site support to clients, solving IT issues within SLAs and documenting outcomes.

The role emphasizes Microsoft 365 administration, Azure familiarity, and general hardware/network troubleshooting. We value proactive problem-solving, strong communication, and the ability to mentor colleagues in a fast-paced MSP environment.

Qualifications

• Previous experience working on a service desk as a 2nd Line Engineer is essential.
• Experience in a managed services (MSP) environment is advantageous.
• Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.

Responsibilities

• Provide remote and desk-based support to clients within SLAs.
• Troubleshoot IT issues and document outcomes in cases.
• Proactively manage queue and response levels to meet SLAs.
• Mentor and train colleagues on technical topics.
• Complete and update technical documentation.

Skills

2nd Line Support

MSP Experience

Microsoft 365

Azure

Hardware Diagnostics

Networking basics

Documentation

Job description

Babble is seeking a Support Engineer - Key Accounts Tech to join our UK team. You will work as a desk-based technician, delivering world-class remote and on-site support to clients, solving IT issues within SLAs and documenting outcomes.

The role emphasizes Microsoft 365 administration, Azure familiarity, and general hardware/network troubleshooting. We value proactive problem-solving, strong communication, and the ability to mentor colleagues in a fast-paced MSP environment.