2nd Line IT Engineer – Microsoft 365 & Cloud Support

Babble Cloud Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

12 paid bank holidays

Statutory maternity and paternity leave

Job summary

Babble Cloud Ltd is seeking a passionate 2nd Line Engineer to join their dynamic team. This position is primarily desk-based, providing exceptional service and support to clients, troubleshooting IT issues, and ensuring effective communication.

The ideal candidate will have a strong background in Microsoft 365, Intune, and network troubleshooting. Join Babble and be part of a company that values growth and teamwork.

Benefits include 12 paid bank holidays and statutory parental leave.

Qualifications

• Experience troubleshooting IT issues within SLAs.
• Proficient with multiple technologies and dealing with difficult technical problems.

Responsibilities

• Provide world-class service and support for clients.
• Troubleshoot and diagnose IT issues effectively.
• Mentor and train colleagues.

Skills

Microsoft 365 services

Intune Endpoint Management

Microsoft Desktop OS/Server OS

Microsoft Azure

Antivirus management

Troubleshooting hardware

Email Protection

Backup & Disaster Recovery

Education

Previous experience on a service desk in managed services

Job description

Babble Cloud Ltd is seeking a passionate 2nd Line Engineer to join their dynamic team. This position is primarily desk-based, providing exceptional service and support to clients, troubleshooting IT issues, and ensuring effective communication.

The ideal candidate will have a strong background in Microsoft 365, Intune, and network troubleshooting. Join Babble and be part of a company that values growth and teamwork.

Benefits include 12 paid bank holidays and statutory parental leave.