Cloud Integrations Manager — Migrations & Customer Success

11 11 Systems; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

11:11 is seeking a Manager, Cloud Integrations to lead a team of Technical Support Representatives and ensure a positive migration experience for customers across global platforms.

This full-time role focuses on developing people, processes, and KPI reporting, with ITIL experience preferred. The Manager will drive continuous improvement and collaborate with internal teams and vendors to meet company commitments.

Qualifications

• Associates degree in management or equivalent experience.
• 2+ years in a managerial role with leadership responsibilities.
• Experience managing technical projects across teams.
• ITIL experience preferred.

Responsibilities

• Lead a dedicated team delivering cloud migrations across 11:11 global platforms.
• Own ticket escalation processes and ensure timely resolution.
• Establish and enforce processes and best practices for cloud integrations.
• Develop, track, and report KPIs to the company.
• Collaborate with internal teams and vendors for support needs.

Skills

Analytical thinking

Problem solving

Team leadership

Project management

ITIL

Education

Associates degree in management or related experience

Job description

11:11 is seeking a Manager, Cloud Integrations to lead a team of Technical Support Representatives and ensure a positive migration experience for customers across global platforms.

This full-time role focuses on developing people, processes, and KPI reporting, with ITIL experience preferred. The Manager will drive continuous improvement and collaborate with internal teams and vendors to meet company commitments.