EMEA Integrations Lead: SaaS & Migrations

Navan; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic SaaS company is searching for an Integrations Manager in Greater London to enhance their integration processes. This role involves collaborating with internal teams, ensuring smooth customer integrations, and executing effective communication strategies. Ideal candidates will have at least 2 years of experience in a customer-facing position within a SaaS organization, along with a basic understanding of APIs and troubleshooting skills. This is a pivotal role that drives customer success and improves integration efficiency.

Qualifications

• Minimum 2 years in a customer-facing role.
• Minimum 2 years in an integration role within a SaaS company.
• Basic understanding of APIs, SFTP, and data mapping concepts.

Responsibilities

• Apply technical skills to customer engagements including support for live customers.
• Ensure the successful completion of integrations.
• Investigate integration issues and explain root causes clearly to stakeholders.
• Collaborate with teams by raising detailed Jira tickets and providing feedback.
• Write and maintain technical documentation for customer self-service.
• Lead internal training sessions for Account Managers.

Skills

Customer-facing experience

SaaS experience

Technical knowledge (APIs, SFTP)

Problem solving skills

Communication skills

Tools

Jira

SQL

Job description

A dynamic SaaS company is searching for an Integrations Manager in Greater London to enhance their integration processes. This role involves collaborating with internal teams, ensuring smooth customer integrations, and executing effective communication strategies. Ideal candidates will have at least 2 years of experience in a customer-facing position within a SaaS organization, along with a basic understanding of APIs and troubleshooting skills. This is a pivotal role that drives customer success and improves integration efficiency.