Migration Delivery Lead: Customer Outcomes & Automation

RELX Group; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cirium is seeking a Migration Manager to guide customers through onboarding, migrations and service changes, keeping them informed and supported throughout their journey. You will coordinate with Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes, building scalable, AI-enabled processes and continuously improving operations.

You'll lead customer conversations, manage risks, and shape a new migration capability to enhance time-to-value and customer

Qualifications

• Experience in managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
• Are you experienced in leading complex customer migrations and keeping people informed through change?
• Would you like to help shape a new migration capability that improves customer experience and time-to-value?
• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.

Skills

Customer Success

Programme Management

Transformation

Operations

Tools

AI platforms

Automation platforms

Agent-based tooling

Job description

Cirium is seeking a Migration Manager to guide customers through onboarding, migrations and service changes, keeping them informed and supported throughout their journey. You will coordinate with Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes, building scalable, AI-enabled processes and continuously improving operations.

You'll lead customer conversations, manage risks, and shape a new migration capability to enhance time-to-value and customer