Migration Manager — Customer Success & Transformation

LNRS Data Services Ltd Company; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Cirium is seeking a Migration Manager to guide customers through migrations, clarifying changes, timelines and next steps. You will coordinate with across-the-business teams to keep migrations moving, minimise disruption and ensure customers feel informed and supported.

You will lead customer conversations, drive complex transitions and build scalable processes that improve outcomes and operational efficiency.

Qualifications

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Skills

Customer onboarding

Migration management

Cross-functional teamwork

Stakeholder management

Communication skills

AI/Automation awareness

Job description

Cirium is seeking a Migration Manager to guide customers through migrations, clarifying changes, timelines and next steps. You will coordinate with across-the-business teams to keep migrations moving, minimise disruption and ensure customers feel informed and supported.

You will lead customer conversations, drive complex transitions and build scalable processes that improve outcomes and operational efficiency.