Migration Manager - Client Success & Change Delivery

Cirium; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Cirium is hiring a Migration Manager in London to lead complex customer migrations and onboarding, coordinating across Product, Technology, Data, Sales and Support. You will drive timelines, risks and customer communications to ensure successful migrations and high satisfaction.

The role blends customer engagement with delivery excellence, emphasizing scalable processes and the pragmatic use of AI, automation, and modern tooling to accelerate value from day one.

Qualifications

• Experience in managing customer onboarding, implementations, migrations or complex projects.
• Strong cross-functional collaboration to deliver customer outcomes.
• Excellent stakeholder management and communication skills.
• Ability to earn trust with customers and senior internal stakeholders.
• Experience in improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and workflow automation.

Responsibilities

• Support customers through key migration moments, including onboarding and migrations.
• Own and coordinate migrations end-to-end, managing plans and timelines.
• Proactively address risks or blockers and communicate with stakeholders.
• Collaborate with Product, Tech, Data, Sales, Marketing and Support for seamless outcomes.
• Build scalable, customer-led processes leveraging AI and automation.

Skills

Onboarding

Migrations

Cross-functional teams

Stakeholder management

Communication

Continuous improvement

AI workflows

Automation

Operating models

Job description

Cirium is hiring a Migration Manager in London to lead complex customer migrations and onboarding, coordinating across Product, Technology, Data, Sales and Support. You will drive timelines, risks and customer communications to ensure successful migrations and high satisfaction.

The role blends customer engagement with delivery excellence, emphasizing scalable processes and the pragmatic use of AI, automation, and modern tooling to accelerate value from day one.