Migration Manager: Customer Experience (12-Month Contract)

LexisNexis Risk Solutions; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Cirium is seeking a Migration Manager to lead customer migrations, keep stakeholders informed, and coordinate across Product, Technology, Data, Sales, Marketing and Support. The role aims to reduce disruption and improve time-to-value through scalable processes and AI-enabled workflows.

The candidate will drive end-to-end migrations, build customer-centric operations and partner with teams to deliver superior outcomes. This is a fixed-term contract to support a growing migration capability.

Qualifications

• Experience managing customer onboarding, implementations, migrations or complex projects.
• Experience working with cross-functional teams to deliver outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and related technologies such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans and timelines.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Skills

Migration management

Cross-functional collaboration

Stakeholder management

Communication

Operational improvement

AI-enabled workflows

Automation platforms

Agent-based tooling

Scalable operating models

Customer onboarding

Tools

MCP

Workflow automation

Job description

Cirium is seeking a Migration Manager to lead customer migrations, keep stakeholders informed, and coordinate across Product, Technology, Data, Sales, Marketing and Support. The role aims to reduce disruption and improve time-to-value through scalable processes and AI-enabled workflows.

The candidate will drive end-to-end migrations, build customer-centric operations and partner with teams to deliver superior outcomes. This is a fixed-term contract to support a growing migration capability.