Cloud Billing Analyst

Westcoast Limited; Theale; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Employee referral bonuses

Gym access 24/7 (Theale)

Job summary

Westcoast Limited is seeking a billing & finance professional to manage invoicing for our Cloud partners and support accurate financial outputs across our platforms.

You will work with internal teams to resolve queries, onboard vendors, and drive process improvements while maintaining strong relationships with customers and vendors.

Qualifications

• Experience in billing/finance roles is beneficial but not required.
• Excellent organisational skills and high attention to detail.
• Strong written and verbal communication abilities.
• Able to collaborate effectively with internal and external stakeholders.

Responsibilities

• Invoice all customers from automated and manual billing platforms.
• Respond promptly and professionally to vendor and customer queries.
• Investigate complex billing enquiries as needed.
• Onboard new vendors to our platforms.
• Validate and approve vendor invoices.
• Produce and manage credit notes when required.
• Continuously improve financial processes.

Skills

Billing/finance experience

Attention to detail

Communication skills

Team player

Job description

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

To work within the billing & finance team assisting in the invoicing and operations for our Cloud partners. Working closely with all teams within the Cloud business to ensure accurate and timely invoicing across all our vendors.

The role is responsible for proactively managing billing and marketplace platforms, keeping records up to date and supporting accurate financial outputs. Regular communication with customers, vendors and internal teams is essential to resolving queries, building effective relationships and supporting the company’s growth goals.

Your Day-to-Day Responsibilities Will Include:

• Invoice all customers from our automated and manual billing platforms
• Ensure timely and professional responses to vendor and customer queries, escalating complex or high-risk issues where appropriate.
• Investigating complex billing enquiries
• Onboarding of new vendors
• Validating and approving vendor invoices
• Management and production of credit notes where necessary
• Continued improvement of financial processes

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Previous experience in a billing/finance role is desired but not essential
• Must be well organised and have an excellent eye for detail
• Able to work well under pressure
• Effective and confident communicator - clear and concise written and spoken communication skills
• Confident in challenging both internal and external stakeholders
• Team player

What's in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it's funded apprenticeships, work-based studies, or professional qualifications, we've got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only - New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don't hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.