Clinical Team Administrator/Receptionist

Tewv; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a full‑time Clinical Team Administrator / Receptionist to join the North Durham Early Intervention in Psychosis Team in Chester Le Street, Durham. The role involves welcoming service users, handling calls, managing records, and supporting post/deliveries, using electronic systems, while maintaining confidentiality and professionalism.

Previous reception/clerical experience and customer service skills are essential.

Qualifications

• BTEC Diploma/Level 2 qualification or equivalent experience.
• Level 2 literacy/numeracy or equivalent; willingness to work towards Level 3 in Business and Administration.
• Experience with data entry and office tasks is essential.

Responsibilities

• Greeting service users on arrival and directing to appropriate services.
• Managing phone calls and maintaining accurate records.
• Ordering duties and assisting with post/deliveries.
• Using electronic systems to support team workloads.
• Provide calm, respectful customer service in a busy reception environment.

Skills

Data inputting

General office duties

Microsoft Office

Confidentiality

Message taking

Customer service

Education

BTEC Diploma/Level 2 or equivalent

Willingness to work towards Level 3 in Business & Administration

Tools

Microsoft Word

Excel

Outlook

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Clinical Team Administrator/Receptionist

The closing date is 04 October 2026

We are looking to recruit a full time (37.5 hours) Clinical Team Administrator /Receptionist to join the North Durham Early Intervention in Psychosis Team based in Chester Le Street, Durham on a permanent basis.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The reception is a dynamic work environment and as a Clinical Team Administrator / Receptionist you will have multiple responsibilities including greeting service users on arrival, managing phone calls, managing records, ordering responsibilities, supporting with post/deliveries responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.

This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential

BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.

Key skills/functional skills in literacy and numeracy Level 2 OR OLevel (Grade C and above/New GCSE in Maths and English (Grade4 to 9) are an essential requirement to be fully competent in the role.

About us

In our team we aim to provide the best possible experience and outcomes for our service users, their carers/family members and our colleagues. We are caring, compassionate and supportive team. We value greatly each other's contributions and wellbeing of our staff members is very important to us. We offer regular supervision and appraisals and a variety of learning/ personal development opportunities.

Person Specification

Qualifications

• BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

• Data inputting experience.
• Experience of general office duties.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust