Team Administrator

Tewv; Tees Valley; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Team Administrator to support the Teesside Children and Young People Community Eating Disorder Team. The post holder will act as first point of contact for service users, families and carers, handling enquiries with tact and accuracy.

The role requires excellent IT and secretarial skills, experience in administrative environments, and the ability to manage confidential information while prioritising tasks to meet deadlines in a busy

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Responsibilities

• First point of contact for service users, family and carers, responding to enquiries and concerns by phone
• Handle inquiries from other agencies and professionals and relay messages promptly
• Provide comprehensive administrative and secretarial support to the team
• Maintain standard systems and processes, ensuring confidentiality and data accuracy

Skills

Excellent communication

Secretarial/administrative experience

IT and organisational skills

Confidentiality

Education

Level 3 qualification in relevant field

Level 3 in Business Administration

RSA Level 2 or equivalent

Tools

Microsoft Office

NHS systems

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 14 October 2026

An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Administrator position supporting the Teesside Children and Young People Community Eating Disorder Team. The team covers the Teesside area and is based at Acklam Road Hospital.

As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to members of the team to ensure that they have everything they need to provide the best possible care to the children, young people and families who use our service.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The post holder will be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. In addition, the post-holder will be dealing with enquiries to the community team from other agencies and professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. You will be required to support and maintain standard systems and processes set out by the Trust. The successful candidate will need to have excellent IT and organisational skills and have a good knowledge and understanding of information systems.

We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines, whilst dealing sensitively with issues and maintaining confidential information.

About us

We are the Mental Health & Learning Disability NHS Trust for Durham Tees Valley

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust