Clinical Services Care Coordinator

Canterbury Medical Practice; Canterbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

A regional healthcare provider in Canterbury seeks a Clinical Services Care Coordinator responsible for supporting the Clinical Services Team. The role includes administrative support for GMC and non-GMS work, liaising with the Clinical Team, and improving systems to enhance patient care. Candidates should have excellent organizational skills and knowledge of Microsoft Office, with a track record in general practice. Opportunity for further professional development exists. Apply now to contribute to high-quality patient care.

Qualifications

• Ability to follow policy and procedures.
• Good knowledge of Microsoft Office including Excel.
• Understanding/experience regarding GP Contracts and Quality Outcome Framework.
• Good standard of education with good literacy and numeracy skills.
• Up to date with mandatory and role specific training.

Responsibilities

• Provide administrative support to the Clinical Services Team.
• Liaise with clinical team and practice staff.
• Utilise IT for managing practice population.
• Assist with mail merges and text messaging campaigns.
• Support the Coding Team with filing documents.
• Keep up to date with mandatory training and policies.

Skills

Organisational skills

Interpersonal and communication skills

Good initiative and judgement

Attention to detail

Time management skills

Flexibility

Ability to work under pressure

Education

Good standard of education with literacy and numeracy skills

Track record of administrative experience in General Practice

Tools

Microsoft Office

EMIS

DART

Docman

Health Options

Ardens

iPlato

Job description

Interviews will be held on Wednesday 14th January 2026

The Clinical Services Care Coordinator isprimarily responsible for supporting the Clinical Services Team with regards to the delivery of services offered at the practice. The focus of the team is to ensure high quality care for patients through a well‑co‑ordinated administrative system, which offers a holistic approach to improve patient outcomes and experience.

The role includes providing administrative support to help deliver GMC and non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required.

Liaising with and supporting the Clinical Team and the practice staff as well as other contractors that are associated with the practice as well as third parties including contractors.

Helping to improve systems and processes including utilising software/technology to improve patient care and outcomes.

Main duties of the job

Provide administrative support to the Clinical Services Team with regard to GMS and Non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required.

Liaising with and supporting the clinical team and the practice staff, other contractors that are associated with the practice as well third parties as necessary.

Effective use of IT/software to assist in management of practice population including EMIS, Ardens and iPlato etc.

Utilise EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits as required.

Assist with mail merges and text messaging campaigns to support chronic disease management, vaccinations campaigns as well as other information which may include health promotion or patient feedback.

Support Coding Team with filing documents and basic coding as required.

To attend internal and external meetings as appropriate.

To keep up to date with mandatory and role specific training as well as attend training courses and other events relating to the role.

Helping to solve day‑to‑day issues with IT, systems, workloads, etc as they arise.

To keep up‑to‑date with the Policies and Procedures of the organisation.

Undertake any other duties appropriate to the role.

About us

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

Job responsibilities

The successful candidate will want to help develop and maintain systems that improve outcomes and experiences for the practice population. They will be proactive, have excellent organisational skills and be able to prioritise their own and others' workloads to enable them to work under pressure and meet deadlines effectively.

Full job description attached.

Person Specification

Experience

• Ability to follow policy and procedures
• Good knowledge of Microsoft Office software including Excel
• Understanding/experience with regard to GP Contracts, the Quality Outcome Framework and Enhanced Services etc
• Familiarity with:
• DART, Docman, Health Options, Ardens and iPlato etc

Personal Qualities

• Good interpersonal and communication skills
• Display good initiative and judgement consummate to the role
• Highly organised and excellent attention to detail
• Drive to provide excellent services for patients
• High levels of integrity and confidentiality
• Time management and ability to prioritise workload
• Flexible, ability to step in to support other team members when required
• Polite and confident
• Enthusiastic and motivated
• Adaptable and a good team player
• Ability to work under pressure and meet deadlines

Qualifications

• Good standard of education with good literacy and numeracy skills
• Up to date with mandatory and role specific training
• Track record of administrative experience in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.