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Devon Air Ambulance Trust; Sidmouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank hols

6% employer pension contributions

Adoption/maternity/paternity leave

Buying annual leave

Counselling and financial wellbeing

Job summary

Devon Air Ambulance Trust in Sidmouth seeks two Assistant Managers for the charity shop. Roles are 4 or 5 days per week, supporting the Shop Manager, guiding volunteers, and driving sales and service.

We require retail or customer service experience, strong interpersonal skills, and flexibility for weekends/bank holidays. The role offers a comprehensive benefits package and training opportunities.

Qualifications

• Previous experience in retail or customer service is required.
• Strong interpersonal and customer care skills.
• Good problem-solving abilities and adaptability to charity retailing.

Responsibilities

• Provide cover for the Shop Manager in their absence.
• Support and guide volunteers in daily shop operations.
• Manage stock control, sorting, and product rotations.
• Display goods effectively and create appealing shop displays.
• Process Gift Aid and handle sales transactions.
• Maintain the shop's appearance and customer service standards.

Skills

Retail experience

Customer service

Team leadership

Interpersonal communication

Job description

Salary:£26,298.11 per annum FTE (£13.45 per hour)

Hours:1 role at 37.5 hours, 1 role at 30 hours per week - will include weekends and bank holidays

Location: Sidmouth

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our new Sidmouth shop. We are seeking two organised and enthusiastic Assistant Managers to join us for either 4 or 5 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£13.45 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Counselling and financial wellbeing services

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The closing date for applications is 2pm on Wednesday 21st October 2026.

Interviews will be held at our Sidmouth Shop on Wednesday 28th October 2026.

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

What's the recruiting process like at DAA? Learn about your experience as a candidate here.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Charity Shop Assistant Manager

Company: Devon Air Ambulance Trust Salary: £26,298.11 per annum FTE Hours: Full-time Location: Sidmouth, EX10 8LZ Job type: Permanent Posting date: 12 Oct 2026 Closing date: 11 Nov 2026