Clinical Coordinator

Iprs-Group-1; Crawley; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Professional Development Opportunities

Company Pension Scheme

Life Assurance

Westfield Health Cash Plan

25 Days Annual Leave + can purchase

Free Parking

Employee Assistance Programme

Recruit a Friend Bonus up to £1500

Free Eye Tests every 2 years

Moving Day Leave

Job summary

IPRS Aeromed, based near Gatwick, is seeking a Clinical Coordinator to join our growing clinical team. You will assess individuals' suitability to fly, support operational decision-making, and provide clinical guidance across the business, including remote assessments and overseas support.

You will work with the Clinical Lead, Quality & Improvement Lead, and Operations to manage complex queries, participate in multidisciplinary discussions, and contribute to high-quality healthcare services

Qualifications

• Registered Adult Nurse (NMC) or Registered Paramedic (HCPC).
• Evidence of CPD and ongoing professional development.
• Minimum of 3 years post-registration clinical experience.
• Remote clinical assessment experience.

Responsibilities

• Assess medical referrals and determine suitability to fly.
• Provide remote clinical assessment and risk management.
• Manage and triage clinical enquiries via the shared medical inbox.
• Support overseas clinical operations and advise on clinical matters.
• Participate in MDT discussions and quality improvement initiatives.
• Maintain accurate clinical documentation and records.
• Conduct clinical audits and support service improvements.
• Build relationships with healthcare professionals and stakeholders.

Skills

Clinical assessment

Remote clinical assessment

Decision-making

Microsoft 365

Digital systems

CPD

Communication

Organisational skills

Education

NMC registration

HCPC registration

CPD evidence

Tools

Microsoft 365

Digital systems

Job description

Location: Hybrid / Crawley, Gatwick RH6 0LG, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Clinical
AnnualFixed salary:£ 42000.00

IPRS Aeromed is a leading independent supplier of scalable clinical and medical solutions, trusted by government, NHS, and private partners to provide rapid, high-quality care in complex environments. From paramedic-led medical repatriations to clinical support in secure settings, our skilled, experienced, and diverse clinical professionals work around the clock to respond where and when it matters most.

We’re in an exciting period of growth, expanding our team and service, so if you’re motivated by a fast-moving and dynamic environment, have a desire for continuous improvement and are passionate about making a real difference, we would love you to join our team where care and compassion guide every decision.

You’ll join a company built on four core values Innovation, Diversity, Integrity, and Kindness and a culture where people are genuinely at the heart of everything we do.

Are you a registered Nurse or Paramedic looking for a unique role that combines clinical decision-making, operational support, aviation medicine, quality improvement, and service development?

At IPRS Aeromed, we're looking for a proactive and clinically confident Clinical Coordinator to join our growing clinical team, based in our Gatwick office. This is an exciting opportunity to utilise your clinical expertise in a dynamic environment, providing remote clinical assessment, supporting overseas operations, and helping to shape high-quality healthcare services across our business.

This role offers a structured development pathway towards Senior Clinical Coordinator, giving you the opportunity to broaden your leadership, audit, quality improvement, and complex case management skills.

Hours of work are Monday to Friday 8am to 5pm. In addition, you will participate in an on-call rota (1 week in 4), providing support for urgent out-of-hours enquiries.

Salary £42,000 per annum

Office Based with opportunity to work 2 days a week remotely after successful probationary period

About the Role

As a Clinical Coordinator, you will play a key role in assessing individuals' suitability to fly, supporting operational decision-making, and providing clinical guidance across the business.

Working closely with the Clinical Lead, Clinical Quality & Improvement Lead, Operations Team, and wider clinical colleagues, you'll manage complex clinical queries, participate in multidisciplinary discussions, support quality improvement initiatives, and contribute to the safe delivery of services across the UK and overseas.

You’ll also participate in a 1 in 4 on-call rota to support urgent out-of-hours clinical enquiries.

Key Responsibilities

• Assess medical referrals and determine individuals' suitability to fly.
• Provide remote clinical assessment and risk management via telephone, case review, and MDT discussions.
• Manage and triage clinical enquiries through the shared medical inbox.
• Support overseas clinical operations and provide expert clinical advice.
• Participate in complex case discussions and multidisciplinary team meetings.
• Maintain accurate clinical documentation and records.
• Conduct clinical audits and support quality improvement initiatives.
• Build strong relationships with healthcare professionals and operational stakeholders.
• Undertake regular visits to Short-Term Holding Facilities to support clinical governance, audit stock, and assess environments.
• Support incident investigations, complaints management, and risk assessments.
• Provide clinical leadership and guidance across the wider organisation.
• Assist with service development projects and operational improvements.
• Develop skills and competencies through a structured progression framework towards Senior Clinical Coordinator.

What We're Looking For:

Essential Qualifications

• Registered Adult Nurse (NMC) or Registered Paramedic (HCPC).
• Relevant professional registration with no current or pending restrictions.
• Evidence of Continuing Professional Development (CPD).
• Minimum of 3 years post-registration clinical experience.
• Urgent or emergency care background.
• Experience acting as a point of clinical escalation.
• Strong clinical assessment and decision-making skills.
• Experience working independently while managing clinical risk.
• Competent user of Microsoft 365 and digital systems.
• Full UK driving licence and access to a vehicle.
• Clinical triage or telephone assessment.
• Clinical audit or quality improvement projects.
• Policy and procedure development.
• Remote clinical assessment experience.

Skills & Attributes

We're looking for someone who:

• Communicates clearly and confidently with a wide range of stakeholders.
• Is calm, professional, and effective under pressure.
• Demonstrates exceptional attention to detail.
• Can make sound clinical decisions quickly and confidently.
• Has strong organisational and prioritisation skills.
• Is curious, solution-focused, and committed to continuous improvement.
• Enjoys collaborative working whilst being able to work autonomously.
• Embodies integrity, professionalism, and accountability in all aspects of their work.

Hours of work: Monday to Friday 8am to 5pm. In addition, you will participate in an on-call rota (1 week in 4), providing support for urgent out-of-hours enquiries.

Salary: £42,000 per annum

Office Based with opportunity to work 2 days a week remotely after successful probationary period

Why Join IPRS Aeromed?:

At IPRS Aeromed, you'll join a supportive and innovative clinical team where your expertise is valued and your development is encouraged.

We are committed to delivering safe, high-quality services whilst living our core values of:

• Diversity
• Integrity
• Kindness

This role offers a varied and rewarding workload, exposure to specialist aviation and operational medicine, and genuine opportunities for professional growth and career progression.

Colleagues are essential to IPRS Aeromed, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:

• Professional Development Opportunities to support your CPD and career progression
• Membership of the Company Pension Scheme
• Life Assurance
• Westfield Health Cash Plan - money back on dental, optical and more
• 25 Days Annual Leave + opportunity to purchase additional annual leave
• Free Parking and High-Street Discounts
• Employee Assistance Programme including free confidential counselling
• Recruit a Friend Bonus Scheme – up to £1,500
• Free Eye Tests every 2 years
• Moving Day Leave

IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees.

We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace.

As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.