Clinical Front Desk Coordinator - Patient Care & Scheduling

ICON; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

Employee assistance programme

Life assurance

Job summary

ICON is a global healthcare intelligence and clinical research organisation committed to bringing new medicines to patients. The Administrative Coordinator role based in Northamptonshire focuses on front-of-house and site administration to ensure a welcoming, organized patient experience during clinical studies.

You will coordinate patient visits, respond to inquiries, arrange procedures, support study administration and liaise with the site team to meet protocol requirements.

Qualifications

• Previous experience in an administrative, reception, healthcare or other patient-facing environment.
• Strong organisational skills with the ability to coordinate multiple appointments and priorities.
• Excellent verbal and written communication and professional telephone manner.
• Friendly and professional approach communicating with patients from diverse backgrounds.
• Strong attention to detail and ability to follow procedures accurately.
• Good IT skills and confidence using electronic scheduling and record-keeping systems.
• Ability to work collaboratively as part of a multidisciplinary clinical research team.
• Ability to handle confidential information appropriately.
• Proactive approach and willingness to learn within clinical research.

Responsibilities

• Act as a first point of contact for patients and visitors with a warm, professional front-of-house presence.
• Greet patients on arrival, confirm appointments and notify the clinical team.
• Schedule and coordinate patient study visits within protocol windows.
• Contact patients to arrange, confirm or reschedule appointments.
• Coordinate study procedures with external vendors within protocol timelines.
• Manage incoming calls and respond to patient/site enquiries, escalating when needed.
• Check and action voicemails at the start and during the day.
• Support patient reimbursement processes with accurate documentation.
• Maintain accurate appointment schedules and patient records.
• Provide general admin support to CRCs and clinical team for site operations.
• Handle patient information confidentially in line with UK data protection.

Skills

Front-of-house

Appointment scheduling

Patient service

Confidentiality

Job description

ICON is a global healthcare intelligence and clinical research organisation committed to bringing new medicines to patients. The Administrative Coordinator role based in Northamptonshire focuses on front-of-house and site administration to ensure a welcoming, organized patient experience during clinical studies.

You will coordinate patient visits, respond to inquiries, arrange procedures, support study administration and liaise with the site team to meet protocol requirements.