Patient Administrator

Icon UK Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Auto-enrolment pension from day 1

Life assurance 3x salary

Employee wellbeing & EAP

Ignite benefits platform

Job summary

Icon UK Limited is seeking an organised and customer-focused administrator to support front-desk and outpatient services in our specialist cancer centre in Newcastle. You will coordinate appointments, process referrals, and assist clinical teams with accurate administrative support.

The role requires excellent communication, attention to detail, and the ability to handle sensitive information in a fast-paced environment.

Qualifications

• Organised and customer-focused administrator with receptionist experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and familiar with healthcare systems.

Responsibilities

• Provide a professional and welcoming reception service, managing patient appointments and enquiries
• Coordinate outpatient appointments, ensuring accurate scheduling, documentation, and communication with patients and clinical teams
• Process and track referrals, treatment plans, and reports, ensuring accuracy, confidentiality and timely distribution
• Support wider administrative and medical secretary duties, maintaining records, preparing clinic lists and ensuring smooth service delivery

Skills

Organised

Customer-focused

Reception experience

Communication skills

Attention to detail

Tools

Microsoft Office

Healthcare systems

Job description

Contract Type: Permanent

Role Overview

This is a great opportunity for an organised and customer-focused administrator to play a key role in supporting front-desk and outpatient services within a specialist healthcare environment. You will be central to delivering a seamless patient experience, coordinating appointments, processing referrals, and supporting clinical teams with accurate and timely administration. We are looking for an experienced administrator or receptionist with excellent communication and interpersonal skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced setting.

The ideal candidate will be confident in handling sensitive information, proficient in Microsoft Office and familiar with healthcare systems, and demonstrate a proactive, flexible approach. Experience in a cancer centre or specialist healthcare setting, along with knowledge of oncology pathways, would be advantageous. Above all, you will bring compassion, professionalism and a commitment to delivery high quality patient-centred service.

Key responsibilities include:

• Provide a professional and welcoming reception service, managing patient appointments and enquiries
• Coordinate outpatient appointments, ensuring accurate scheduling, documentation, and communication with patients and clinical teams
• Process and track referrals, treatment plans, and reports (including PET scans), ensuring accuracy, confidentiality and timely distribution
• Support wider administrative and medical secretary duties, maintaining records, preparing clinic lists and ensuring smooth service delivery

Annual Leave: We offer 25 days + bank holidays (increasing to 27 days after 3 years' service)

Salary Sacrifice Pension: We offer an auto-enrolment pension from day 1 with a standard contribution of 5% employee, and 4% employer. You can also opt to enhance your contribution to 6%, to which the employer will also contribute 6%.

Life Assurance: We offer a life assurance scheme equivalen t to 3 x your annual salary.

Wellbeing: The wellbeing of our people is extremely important to us, and we therefore offer an enhanced Employee Assistance Programme which offers holistic wellbeing support from fully accredited counsellors and psychotherapists, in the form of on-demand advice and counselling for our people and their immediate family. This service covers mental health concerns, financial worries and physical health anxieties.

Reward & Recognition: All staff have access to our 'Ignite' benefits platform where you will have instant access to savings, cashback and reloadable vouchers for hundreds of leading retailers and brands.

Location

Icon UK are proud to be opening a Cancer Centre in Newcastle. The facility is custom-built and will provide state of the art oncology services to our patients. The centre will offer the following services:

• Radiotherapy
• Chemotherapy

The centre is based in Bedlington, just north of Newcastle.

Company Introduction

Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.

The Group is built on a strong but simple mission – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy, chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally.

Icon Group was established in 2015 and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health and it’s first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, we announced our strategic partnership with Evidia in Germany.

With our operations expanding across the globe, this role offers a valuable opportunity to join the team and make an impact.

At the heart of Icon, there is a clear set of values that guide how work, make decision and support one another every day. We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best. When you join our team, you’ll be a part of a culture that not only talks about its values, but brings them to life in a meaningful way.

We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact [e-mail] and we will be happy to support you through the process.

Administrative or reception experience, excellent communication skills