Clinical CSM: Digital Health & NHS Impact

iO Associates; Scotland; Remote; GBP 59,000 - 70,000; Full time

Job summary

A digital health company is seeking a Customer Success Manager to ensure successful implementation of a digital care coordination platform for NHS clients. Ideal candidates will have a clinical background and experience in digital health or customer success. You will manage relationships and projects remotely, with travel to customer sites in Lanarkshire every 2-3 weeks. Competitive salary of up to £70,000 and flexible working options are offered.

Benefits

25 days annual leave plus bank holidays

Pension and healthcare benefits

Home-based flexibility

Qualifications

• Previous experience working within or alongside the NHS.
• Experience in digital health, customer success, clinical consultancy, or implementation.
• Comfortable working independently with regular travel to customer sites.

Responsibilities

• Manage relationships with NHS customers, acting as their primary point of contact.
• Lead implementation projects, ensuring smooth rollouts and customer satisfaction.
• Collaborate with clinical and operational teams to design and optimise care pathways.
• Deliver training, support, and guidance to help users get the most from the platform.
• Monitor customer engagement and drive continuous improvement.

Skills

Excellent communication skills

Relationship management

Organisational skills

Proactive mindset

Education

Clinical background (ideally nursing)

Job description

A digital health company is seeking a Customer Success Manager to ensure successful implementation of a digital care coordination platform for NHS clients. Ideal candidates will have a clinical background and experience in digital health or customer success. You will manage relationships and projects remotely, with travel to customer sites in Lanarkshire every 2-3 weeks. Competitive salary of up to £70,000 and flexible working options are offered.