Clinic Operations Administrator – Travel Between Sites

Health Partners Group Ltd; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive salary dependent on quals/

Contributory pension up to 6%

Life assurance

25 days annual leave plus bank holiday

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a highly organised Clinic Administrator to support our Solihull and Birmingham clinic operations. You will act as a key contact for clients, patients, clinicians and external stakeholders, delivering exceptional customer service while ensuring confidentiality and accurate record keeping.

The role involves frequent travel between clinic sites, data entry, appointment scheduling, and maintaining stock and compliance with health and safety requirements.

Qualifications

• Experience in administrative, customer service, healthcare, or clinical setting.
• Proven ability to manage multiple priorities and maintain confidentiality.
• Full UK driving licence and willingness to travel between clinic sites.
• Proficient use of databases and electronic record systems.

Responsibilities

• Oversee the daily operations of the clinic to ensure smooth and efficient service delivery, maintaining a professional, safe, and welcoming environment for patients and visitors.
• Provide comprehensive administrative support to clinicians, including Occupational Health Physicians (OHPs), Advisors (OHAs), Nurses, and Technicians, by organising clinical documentation, appointment schedules, and required equipment.
• Deliver exceptional end-to-end customer service, acting as the first point of contact for patients, clients, and visitors, and ensuring they receive relevant documentation and information prior to appointments.
• Manage communication channels, including telephone calls, emails, and messages, triaging enquiries and responding promptly while liaising with Customer Service teams regarding referrals, bookings, and service delivery.
• Perform accurate data entry, scanning, and document maintenance in line with company procedures, confidentiality, and governance requirements.
• Monitor and maintain clinic stock levels, ensuring medical and non-medical supplies, equipment, and resources are available to support uninterrupted service delivery.
• Conduct compliance checks and ensure adherence to company policies, regulatory standards, and health and safety requirements, escalating issues or feedback as necessary.
• Support audits, quality assurance activities, and business continuity by providing flexible cover for other teams, locations, and operational demands, including travel between clinic sites.

Skills

Organisational skills

Customer service

Verbal communication

Written communication

Microsoft Office

Electronic record systems

Job description

Health Partners is seeking a highly organised Clinic Administrator to support our Solihull and Birmingham clinic operations. You will act as a key contact for clients, patients, clinicians and external stakeholders, delivering exceptional customer service while ensuring confidentiality and accurate record keeping.

The role involves frequent travel between clinic sites, data entry, appointment scheduling, and maintaining stock and compliance with health and safety requirements.