Clinic Administrator - Birmingham (Onsite)

Health Partners Group Ltd; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Competitive salary dependent on quals/

Contributory pension up to 6%

Life assurance

25 days annual leave plus bank holiday

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a highly organised Clinic Administrator to support our Solihull and Birmingham clinic operations. You will act as a key contact for clients, patients, clinicians and external stakeholders, delivering exceptional customer service while ensuring confidentiality and accurate record keeping.

The role involves frequent travel between clinic sites, data entry, appointment scheduling, and maintaining stock and compliance with health and safety requirements.

Qualifications

• Experience in administrative, customer service, healthcare, or clinical setting.
• Proven ability to manage multiple priorities and maintain confidentiality.
• Full UK driving licence and willingness to travel between clinic sites.
• Proficient use of databases and electronic record systems.

Responsibilities

• Oversee the daily operations of the clinic to ensure smooth and efficient service delivery, maintaining a professional, safe, and welcoming environment for patients and visitors.
• Provide comprehensive administrative support to clinicians, including Occupational Health Physicians (OHPs), Advisors (OHAs), Nurses, and Technicians, by organising clinical documentation, appointment schedules, and required equipment.
• Deliver exceptional end-to-end customer service, acting as the first point of contact for patients, clients, and visitors, and ensuring they receive relevant documentation and information prior to appointments.
• Manage communication channels, including telephone calls, emails, and messages, triaging enquiries and responding promptly while liaising with Customer Service teams regarding referrals, bookings, and service delivery.
• Perform accurate data entry, scanning, and document maintenance in line with company procedures, confidentiality, and governance requirements.
• Monitor and maintain clinic stock levels, ensuring medical and non-medical supplies, equipment, and resources are available to support uninterrupted service delivery.
• Conduct compliance checks and ensure adherence to company policies, regulatory standards, and health and safety requirements, escalating issues or feedback as necessary.
• Support audits, quality assurance activities, and business continuity by providing flexible cover for other teams, locations, and operational demands, including travel between clinic sites.

Skills

Organisational skills

Customer service

Verbal communication

Written communication

Microsoft Office

Electronic record systems

Job description

Clinic Administrator - Birmingham (Onsite)

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

REF: JOB7245

Role Outline

We are looking for a highly organised and proactive Clinic Administrator to support the smooth and efficient running of our clinic operations. Based in our Solihull office, the successful candidate will act as a key point of contact for clients, patients, clinicians, and external stakeholders, ensuring high standards of customer service, compliance, and administrative support. This dynamic role will also involve regular travel between clinic sites to provide reception cover, operational support, and maintain continuity of service across locations.

What You Will Be Doing

• Oversee the daily operations of the clinic to ensure smooth and efficient service delivery, maintaining a professional, safe, and welcoming environment for patients and visitors.
• Provide comprehensive administrative support to clinicians, including Occupational Health Physicians (OHPs), Advisors (OHAs), Nurses, and Technicians, by organising clinical documentation, appointment schedules, and required equipment.
• Deliver exceptional end-to-end customer service, acting as the first point of contact for patients, clients, and visitors, and ensuring they receive relevant documentation and information prior to appointments.
• Manage communication channels, including telephone calls, emails, and messages, triaging enquiries and responding promptly while liaising with Customer Service teams regarding referrals, bookings, and service delivery.
• Perform accurate data entry, scanning, and document maintenance in line with company procedures, confidentiality, and governance requirements.
• Monitor and maintain clinic stock levels, ensuring medical and non-medical supplies, equipment, and resources are available to support uninterrupted service delivery.
• Conduct compliance checks and ensure adherence to company policies, regulatory standards, and health and safety requirements, escalating issues or feedback as necessary.
• Support audits, quality assurance activities, and business continuity by providing flexible cover for other teams, locations, and operational demands, including travel between clinic sites.

What We Are Looking For

We are seeking a highly motivated and organised individual with a proven track record in an administrative, customer service, healthcare, or clinical setting. The ideal candidate will possess excellent organisational and time management skills, with a strong attention to detail and accuracy. Exceptional verbal and written communication skills are essential, alongside proficiency in using databases, Microsoft Office applications, and electronic record systems.

You should be comfortable working in a fast-paced environment, capable of managing multiple priorities effectively, and demonstrating a professional and customer-focused approach at all times. The ability to work both independently and collaboratively within a team is crucial. A full UK driving licence and a willingness to travel between clinic sites are also required.

While not essential, experience within Occupational Health or Healthcare services would be advantageous. Additionally, knowledge of medical confidentiality and data protection requirements, as well as experience managing clinic bookings, referrals, or patient administration systems, would be highly beneficial.

Hours

This role is a full time position, working 37.5 hours per week, Monday to Friday between the hours of 8am and 6pm. Flexibility will be required regarding shifts.

Location

This role is based in Solihull however travel will be required across clinics in Birmingham.

The salary for this role is £24,784.50 per annum.

Company Benefits:

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your birthday
• Discounted gym membership
• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.