Clinic Coordinator: Patient Care & Scheduling

Audika GB; Reading; On-site; GBP 27,000 - 32,000; Full time

Job summary

Audika in Reading is seeking a Clinic Coordinator to join our hearing centre full-time, Monday to Friday, 9am–5pm. You will ensure excellent customer service, manage appointments, and support clinicians during visits and home appointments.

Responsibilities include maintaining records, GDPR adherence, stock reporting, and promoting care plans. The role emphasizes a friendly, proactive approach and strong relationship-building with patients.

Qualifications

• Strong focus on delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Self-motivated with a drive to meet targets.
• Able to manage diary and administrative tasks with precision.

Responsibilities

• Diary Management: optimise appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care in centres, day clinics and home visits.
• Administration: maintain customer records, adhere to GDPR, manage reporting tasks and stock records.
• Sales: promote Wellness program, accessories and care plans through positive engagement.
• Customer Care: deliver premium service, answer calls promptly and build relationships.
• Branch Presentation: maintain brand standards and literature display.

Skills

Customer service

Diary management

Sales

Communication

Tools

GDPR compliance

Job description

Audika in Reading is seeking a Clinic Coordinator to join our hearing centre full-time, Monday to Friday, 9am–5pm. You will ensure excellent customer service, manage appointments, and support clinicians during visits and home appointments.

Responsibilities include maintaining records, GDPR adherence, stock reporting, and promoting care plans. The role emphasizes a friendly, proactive approach and strong relationship-building with patients.