Clinic Coordinator

Specsavers; North Berwick; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Bonus up to £6000

Staff discount

Enhanced sick pay

WeCare employee support services

Headspace App

Birthday day off

Job summary

Specsavers Harrogate is seeking a Clinic Coordinator to join our Audiology team. This full-time role offers 40 hours per week, with a salary up to £26,852 and a bonus potential of up to £6,000 per annum.

You’ll be part of a friendly, professional environment delivering outstanding patient care in-store. Ideal candidates are organised, proactive, and capable of using IT systems to support everyday clinic activities while maintaining high standards of customer service and professionalism.

Qualifications

• Solid organisational and IT skills aligned to delivering great customer service.
• Willingness to learn and proactively improve service standards.
• Confident communication with colleagues and customers at all levels.

Responsibilities

• Understand customer needs and offer appropriate assistance.
• Explain how to wear and care for hearing aids.
• Provide aftercare information and use IT systems for reporting.
• Make follow-up calls and run standard reports.
• Handle banking duties related to the clinic."
• Order stock and perform stock checks.
• Adhere to Specsavers Customer Service Standards.
• Strive to continually improve personal skills and product knowledge.

Skills

Organisational skills

IT skills

Customer service

Communication

Tools

IT systems

Job description

Clinic Coordinator - Harrogate Specsavers

Our Store

Located in Harrogate, we’re excited to welcome a new ClinicCoordinator to our friendly and professional Audiology team!

What's on offer?

Benefits

• Full time hours - 40 hours - Monday to Friday
• Bonus up to £6000 per annum
• Salary: up to £26,852
• Extra day off on your birthday
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Clinic Coordinator in Specsavers Hearcare, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Key tasks

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare informationUtilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge