Clinic Coordinator

Specsavers; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Job summary

Specsavers in Greater London is seeking a Clinic Coordinator to support customers with their hearing care journey. You will help customers understand hearing aid wear and care, provide aftercare information, and use IT systems to run reports and manage follow-ups.

The role is full-time (40 hours) including weekends, with staff discounts and wellbeing benefits. A proactive, organized team player who communicates well at all levels will fit well.

Responsibilities

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge
• As Clinic Coordinator, create an outstanding service and environment for customers and team, ensuring each patient receives the best care in our stores
• Full time hours - 40 hours including weekends
• Salary: £13 per hours

Job description

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards

• Actively seek to improve your own skills and product knowledge

  So, you're an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you'd be a great fit here. As a Clinic Coordinator in Specsavers, you don't need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels., If you're ready and raring to join our team and drive our practice forward, we can't wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so.

• Full time hours - 40 hours including weekends.
• Salary: £13 per hours
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App