Clinic Coordinator - Hearing Care & Customer Experience

Specsavers; Walthamstow; On-site; GBP 1,653,000 - 2,066,000; Full time

Benefits offered by this job

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Access to Headspace App

Job summary

Specsavers in Walthamstow is looking for a Clinic Coordinator who is organized, proactive and passionate about delivering excellent customer service. You will support patients and the team, handle IT systems, and help ensure high standards of care in our store.

This full-time role (40 hours, including weekends) offers staff discounts and enhanced sick pay. No prior admin experience required, just a commitment to great service and developing in-store knowledge.

Qualifications

• Great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Responsibilities

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

Skills

Organisational skills

IT skills

Time management

Communication at all levels

Tools

IT systems

Job description

Specsavers in Walthamstow is looking for a Clinic Coordinator who is organized, proactive and passionate about delivering excellent customer service. You will support patients and the team, handle IT systems, and help ensure high standards of care in our store.

This full-time role (40 hours, including weekends) offers staff discounts and enhanced sick pay. No prior admin experience required, just a commitment to great service and developing in-store knowledge.