Clinic Coordinator - Reading

Audika GB; Reading; On-site; GBP 27,000 - 32,000; Full time

Job summary

Audika in Reading is seeking a Clinic Coordinator to join our hearing centre full-time, Monday to Friday, 9am–5pm. You will ensure excellent customer service, manage appointments, and support clinicians during visits and home appointments.

Responsibilities include maintaining records, GDPR adherence, stock reporting, and promoting care plans. The role emphasizes a friendly, proactive approach and strong relationship-building with patients.

Qualifications

• Strong focus on delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Self-motivated with a drive to meet targets.
• Able to manage diary and administrative tasks with precision.

Responsibilities

• Diary Management: optimise appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care in centres, day clinics and home visits.
• Administration: maintain customer records, adhere to GDPR, manage reporting tasks and stock records.
• Sales: promote Wellness program, accessories and care plans through positive engagement.
• Customer Care: deliver premium service, answer calls promptly and build relationships.
• Branch Presentation: maintain brand standards and literature display.

Skills

Customer service

Diary management

Sales

Communication

Tools

GDPR compliance

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Reading hearing centre full-time Monday-Friday 9am-5pm.

Salary: £29,500

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.