Hearing Clinic Coordinator - Patient Care & Scheduling

Audika GB; Harrow; On-site; GBP 27,000 - 34,000; Full time

Job summary

Audika Hearing Care Ltd. is seeking a Clinic Coordinator for our Harrow centre. The role is full-time, Monday–Friday, 9am–5pm, with a salary of £30,500 per year. You will manage diaries, support clinicians, handle administration and drive sales of Wellness programs and care plans.

Join a welcoming team and help deliver exceptional customer service to patients across hearing centres, day clinics, and home visits. A strong focus on customer care and brand presentation is essential.

Qualifications

• Experience delivering excellent customer service in a front-facing role.
• Proven diary management and appointment scheduling capabilities.
• Strong administrative skills including record keeping and GDPR awareness.
• Proactive about promoting services and care plans.
• Excellent communication and relationship-building with customers and colleagues.
• Ability to maintain a welcoming, high-quality patient experience.

Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Skills

Customer service

Diary management

Administration

Sales

Communication

Job description

Audika Hearing Care Ltd. is seeking a Clinic Coordinator for our Harrow centre. The role is full-time, Monday–Friday, 9am–5pm, with a salary of £30,500 per year. You will manage diaries, support clinicians, handle administration and drive sales of Wellness programs and care plans.

Join a welcoming team and help deliver exceptional customer service to patients across hearing centres, day clinics, and home visits. A strong focus on customer care and brand presentation is essential.