Clinic Coordinator

Specsavers; Bedford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full time hours

Birthday day off

Staff discount

Enhanced sick pay

Enhanced pay for family leave

WeCare employee support services

Headspace App

Job summary

Specsavers Bedford is seeking a Clinic Coordinator who is organized and proactive, delivering outstanding customer service in our audiology team. You will support everyday clinic operations, help patients, manage IT systems, and ensure high standards of care and communication.

The role is full-time (40 hours, Monday to Friday) in Bedford, with salary up to £26,852. Benefits include a birthday day off, staff discount, enhanced sick pay and family leave, WeCare support, and access to Headspace for

Qualifications

• Full-time Clinic Coordinator role in Specsavers Hearcare.
• Excellent organisational and IT skills required.
• Strong customer service and communication abilities.

Responsibilities

• Explore customer needs thoroughly and offer assistance.
• Provide information on wearing and caring for hearing aids.
• Provide hearing aid aftercare information.
• Utilise IT systems as required.
• Make aftercare calls and run reports; undertake banking and stock tasks.

Skills

Organisational skills

IT skills

Time management

Customer service

Communication

Tools

IT systems

Job description

Clinic Coordinator - BedfordSpecsavers

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Clinic Coordinator in Specsavers Hearcare, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.

Our Store

Located in Bedford, we’re excited to welcome a new Clinic Coordinator to our friendly and professional Audiology team!

What's on offer?

• Full time hours - 40 hours - Monday to Friday
• Salary: up to £26,852
• Extra day off on your birthday
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge