Clinic Coordinator - Patient Access & Scheduling

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Clinic Coordinator to provide high-quality administrative support for outpatient services. You will coordinate appointments, referrals, and patient communications, ensuring accurate records and a positive patient experience.

The role requires strong organisational and IT skills, the ability to work in a busy team, and a commitment to high standards of customer service. NHS values and flexible working may be discussed at interview.

Qualifications

• GCSE English and Maths at grade C or above (or equivalent).
• Business and Administration Level 3 NVQ or equivalent experience.
• Effective and polite manner when dealing with people, face to face and on the phone.
• Able to work under pressure and meet deadlines with accuracy.
• Ability to work in a busy team and use own initiative.
• Confidence handling difficult conversations with patients, relatives and carers.
• Good IT skills including Microsoft packages.
• Attention to detail.

Responsibilities

• Coordinate and manage outpatient appointments and referrals.
• Communicate appointment information to patients and carers.
• Maintain patient administration systems and records.
• Arrange interpreter and other appointment-related services.
• Support efficient utilisation of clinic capacity and smooth running of clinics.

Skills

Effective communication

Organisational skills

IT skills

Teamwork

Customer service

Phone etiquette

Education

GCSE English & Maths

Business and Administration Level 3 NVQ

Tools

Patient Administration System

Job description

Bristol NHS Foundation Trust is seeking a Clinic Coordinator to provide high-quality administrative support for outpatient services. You will coordinate appointments, referrals, and patient communications, ensuring accurate records and a positive patient experience.

The role requires strong organisational and IT skills, the ability to work in a busy team, and a commitment to high standards of customer service. NHS values and flexible working may be discussed at interview.