Contact Handler / Administrator

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is inviting applications for a position within its Centralised Outpatient Services Patient Contact Centre. The role requires clear spoken and written communication, attentive listening, and the ability to guide patients with diverse queries while being trained on multiple IT systems to keep outpatient bookings and waiting lists up to date.

Join a high-performing team in a dynamic, patient-focused setting that offers training and development opportunities and a

Qualifications

• Clear spoken and excellent written communication skills.
• Good listener with ability to assist patients with varied queries.
• Willingness and ability to be trained on multiple IT systems to update appointments and waiting lists.

Responsibilities

• Answer and manage a high volume of patient queries (up to 80 calls per day).
• Update outpatient appointments and waiting lists using IT systems.
• Support a busy Patient Contact Centre in a patient-focused environment.

Skills

Communication skills

Active listening

Written communication

IT systems training

Tools

N/A

Job description

Centralised Outpatient Services at Bristol NHS Foundation Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams.

About This Role

Candidates are invited to join our very busy Patient Contact Centre. You will require clear spoken and excellent written communication skills, be a good listener and able to assist patients with their varied queries.

You will also be required to be fully trained on multiple Information Technology systems so that outpatient appointments and waiting lists are updated.

You will join a highly performing team in a sometimes-challenging environment, where you will be required to take upward of 80 calls per day. Full training and support will be available.

This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are a committed to supporting professional growth and career progression.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we're meeting our pledge.