Clinic Coordinator

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Clinic Coordinator to provide high-quality administrative support for outpatient services. You will coordinate appointments, referrals, and patient communications, ensuring accurate records and a positive patient experience.

The role requires strong organisational and IT skills, the ability to work in a busy team, and a commitment to high standards of customer service. NHS values and flexible working may be discussed at interview.

Qualifications

• GCSE English and Maths at grade C or above (or equivalent).
• Business and Administration Level 3 NVQ or equivalent experience.
• Effective and polite manner when dealing with people, face to face and on the phone.
• Able to work under pressure and meet deadlines with accuracy.
• Ability to work in a busy team and use own initiative.
• Confidence handling difficult conversations with patients, relatives and carers.
• Good IT skills including Microsoft packages.
• Attention to detail.

Responsibilities

• Coordinate and manage outpatient appointments and referrals.
• Communicate appointment information to patients and carers.
• Maintain patient administration systems and records.
• Arrange interpreter and other appointment-related services.
• Support efficient utilisation of clinic capacity and smooth running of clinics.

Skills

Effective communication

Organisational skills

IT skills

Teamwork

Customer service

Phone etiquette

Education

GCSE English & Maths

Business and Administration Level 3 NVQ

Tools

Patient Administration System

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

The Clinic Coordinator is a key member of the Clinical Psychology team, providing high quality administrative support to ensure the effective delivery of outpatient services. The post holder will coordinate appointments, referrals and patient communications, supporting the efficient use of clinic capacity and helping to deliver a positive experience for patients accessing the service.

Main duties of the job

The post holder will coordinate and manage outpatient appointments, referrals and clinic activity, ensuring administrative processes are completed accurately and efficiently. They will act as a key point of contact for patients, carers, clinicians and colleagues, responding to enquiries, communicating appointment information and supporting the smooth running of clinics. The role will involve maintaining patient administration systems, arranging interpreter and other appointment-related services, managing clinic schedules and supporting the effective utilisation of clinic capacity. The post holder will work closely with clinical and administrative teams to ensure accurate record keeping, provide a high standard of customer service and contribute to a positive patient experience.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Education

Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Skills And Abilities

Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Attention to detail

Desirable criteria

• Working knowledge of outpatient policies and procedures

Experience

Essential criteria

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person

Desirable criteria

• Previous NHS Experience
• Experience of using a Patient Administration System

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.