Efficient Clinic Admin — Referrals & Appointments

The Christie NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Christie NHS Foundation Trust is seeking a Clinic Administrator to join the Referrals & Bookings team. You will deliver high-quality administrative support for new referrals and outpatient activity, organise appointments, and assist clinicians with clinic templates.

You will also identify capacity issues and escalate risks in line with Trust policies. The role operates Monday to Friday, 8am-6pm, with occasional Saturday shifts (9am-1pm) at enhanced rates.

Qualifications

• Strong administrative and communication skills.
• Ability to organise appointments and manage clinic templates.
• Experience with Health Records systems and clinical scheduling (CareFlow, RTT).

Responsibilities

• Register and scan new referrals within 24 hours.
• Organise patient appointments and support clinic templates.
• Liaise with referring Trusts regarding reports and data sets.
• Monitor patients waiting times and escalate risks.
• Provide professional, empathetic communication with patients and staff.
• Maintain Health Records systems and policies.
• Provide cover and training for new staff.

Skills

Administration

Communication

Patient-focused

Tools

CareFlow

CWP

Job description

The Christie NHS Foundation Trust is seeking a Clinic Administrator to join the Referrals & Bookings team. You will deliver high-quality administrative support for new referrals and outpatient activity, organise appointments, and assist clinicians with clinic templates.

You will also identify capacity issues and escalate risks in line with Trust policies. The role operates Monday to Friday, 8am-6pm, with occasional Saturday shifts (9am-1pm) at enhanced rates.