Clinic Coordinator - Loughton

Demant Group; Loughton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Audika is seeking a Clinic Coordinator for our Loughton hearing centre. This full-time role (Mon-Fri, 9am–5pm) offers a salary of £28,500. You will deliver welcoming patient service, manage appointments, maintain records, and support clinicians in daily clinics and home visits.

Ideal candidates possess strong communication skills, a customer-centric approach, and the motivation to exceed targets while maintaining premium service and brand standards.

Qualifications

• Experience with diary scheduling and appointment coordination.
• Strong customer service orientation and relationship-building skills.
• Ability to work full-time (Mon-Fri, 9am–5pm) in a clinic setting.

Responsibilities

• Manage diaries and appointment scheduling efficiently.
• Support hearing care professionals in patient interactions and clinics.
• Maintain customer records and ensure GDPR compliance.
• Promote Wellness program, accessories, and care plans to customers.
• Deliver premium customer service with responsive communication.
• Keep branch presentation aligned with brand standards.

Skills

Diary management

Customer service

Organisation

Communication

Job description

Clinic Coordinator - Loughton

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Loughton hearing centre full-time Monday-Friday 9am-5pm.

Salary - £28,500

Key Responsibilities:

• - Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• - Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• - Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• - Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• - Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• - Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• - A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• - Self-motivated and competitive, driven to meet and exceed targets.
• - Logical and proactive, capable of navigating challenging situations with ease.
• - Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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