Clinic Coordinator - Finchley

Demant Group; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Audika Finchley is seeking a Clinic Coordinator to join our hearing centre on a full-time basis, Monday to Friday, 9am-5pm. Salary £28,800 per year. You will manage appointments, support hearing care professionals, handle records with GDPR compliance, and promote the Wellness program and care plans.

A friendly, proactive communicator focused on outstanding customer service is essential. Join Audika to help create a welcoming environment for patients and uphold our brand standards across the

Qualifications

• Experience in administration or diary management is preferred.
• Excellent customer service and communication skills.
• Familiarity with GDPR and patient records.

Responsibilities

• Diary management: optimize appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to deliver exceptional customer care.
• Administration: maintain customer records, ensure GDPR compliance, and manage reporting.
• Sales: promote Wellness programs, accessories and care plans.
• Customer care: provide premium service and build strong relationships with customers.
• Branch presentation: maintain cleanliness and display literature to brand standards.

Skills

Diary management

Customer care

Communication

Sales promotion

Brand standards

Job description

Clinic Coordinator - Finchley

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Finchley hearing centre full-time Monday-Friday 9am-5pm.

Salary - £28,800

Key Responsibilities:

• - Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• - Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• - Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• - Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• - Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• - Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• - A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• - Self-motivated and competitive, driven to meet and exceed targets.
• - Logical and proactive, capable of navigating challenging situations with ease.
• - Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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