Clinic Coordinator - Loughton

Audika GB; Loughton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Audika GB in Loughton is seeking a Clinic Coordinator for a full-time role, Monday–Friday, 9am–5pm. You will support hearing care professionals, manage appointments, maintain records and promote wellness programs to customers.

The position emphasizes exceptional customer service, efficient diary management and adherence to GDPR in a welcoming hearing centre environment.

Qualifications

• Strong customer service focus and friendly demeanor.
• Efficient diary management and appointment coordination.
• Clear communication with patients and team members.
• Ability to promote wellness programs and care plans to customers.

Responsibilities

• Diary management: optimise appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to deliver exceptional customer care in centres, clinics and visits.
• Maintain customer records and ensure GDPR compliance; assist with reporting and stock records.
• Promote Wellness program, accessories and care plans to customers.
• Deliver premium customer service by greeting customers, answering calls and building relationships.
• Uphold brand standards in branch presentation and literature display.

Skills

Customer service

Diary management

Communication

Sales awareness

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Loughton hearing centre full-time Monday-Friday 9am-5pm.

Salary - £28,500

Key Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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