Clinic Administrator & Receptionist — Patient-Focused

Bupa Uk; Ringwood; On-site; AUD 51,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Clinic Ringwood is seeking a dedicated Administrator/Receptionist to manage reception, admin tasks and customer interactions, ensuring a warm, professional experience for all visitors. You will handle bookings, payments and support clinical teams to keep the centre running smoothly.

This role offers a stable permanent contract, full-time hours, and benefits under a leading health insurer and provider. Strong communication and organisational skills are essential.

Qualifications

• Previous reception, administration, or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills with great attention to detail.
• Confidence using Microsoft Office and other digital systems.
• Ability to prioritise workload and remain calm in a busy environment.
• Proactive, positive and reliable approach to work.
• GCSEs (or equivalent).
• Audio typing skills.
• Knowledge of medical terminology.
• Experience within a healthcare setting.

Responsibilities

• Welcome and support customers throughout their visit, ensuring they receive an exceptional experience from arrival to departure.
• Manage incoming calls, emails, and customer enquiries professionally and efficiently.
• Book, amend, and manage appointments using our clinical systems.
• Process payments, invoices, and related administrative tasks accurately.
• Prepare customer documentation and support the management of medical records and test results.
• Maintain a clean, professional, and welcoming reception environment.
• Support clinicians and colleagues to ensure reports and customer information are processed within agreed timescales.
• Assist with stock control, ordering supplies, and general office administration.
• Contribute to a positive team culture and support colleagues across the wider Bupa network when required.

Skills

Reception experience

Customer service

Organisational skills

Microsoft Office

Medical terminology

Calm under pressure

GCSEs

Audio typing

Healthcare setting experience

Education

GCSEs or equivalent

Tools

Microsoft Office

Digital systems

Job description

Bupa Clinic Ringwood is seeking a dedicated Administrator/Receptionist to manage reception, admin tasks and customer interactions, ensuring a warm, professional experience for all visitors. You will handle bookings, payments and support clinical teams to keep the centre running smoothly.

This role offers a stable permanent contract, full-time hours, and benefits under a leading health insurer and provider. Strong communication and organisational skills are essential.