Healthcare Admin Pro — Welcoming Reception & Ops

Bupa; Greater London; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Viva wellbeing programme

Flexible working

Job summary

Bupa Mindplace in Harrow is seeking an Administrative Assistant to manage front-of-house and reception duties, ensuring a smooth customer journey from arrival to checkout. The role requires excellent communication and organisational skills, with duties spanning payments, document handling, and post management.

The successful candidate will support a busy centre, act as a key contact for customers, and maintain a welcoming environment. Flexibility with shifts is needed, including some weekends.

Qualifications

• Administrative and reception experience preferred.
• Excellent communication skills, written and verbal.
• Flexible with hours and shift patterns.
• Knowledge of medical terminology desirable.

Responsibilities

• Greeting and welcoming customers and supporting the customer journey through to checkout.
• Answering and screening incoming queries via phone and email.
• Maintaining a well presented reception and waiting areas.
• Processing payments, invoices and added charges on departure.
• Post handling and document organisation.

Skills

Excellent communication

Customer service

Administrative and reception

Well organized

Computer literate

Medical terminology (desirable)

Tools

EXACT system

BOSS system

Meddbase

Job description

Bupa Mindplace in Harrow is seeking an Administrative Assistant to manage front-of-house and reception duties, ensuring a smooth customer journey from arrival to checkout. The role requires excellent communication and organisational skills, with duties spanning payments, document handling, and post management.

The successful candidate will support a busy centre, act as a key contact for customers, and maintain a welcoming environment. Flexibility with shifts is needed, including some weekends.