Outpatient Centre Coordinator - Bank

Bupa; City of Westminster; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

25 days holiday

Health insurance

Enhanced pension

Life Insurance

Discounts

Job summary

Cromwell Hospital, part of Bupa, is seeking a Clinic Coordinator to support outpatient services and ensure a warm, professional patient journey. You’ll meet patients, register them, book appointments, process payments, and maintain accurate records while upholding confidentiality.

This role requires excellent organisation, communication, and IT/data entry skills, with flexibility to cover weekends. You will report to the Admin & Patient Experience Manager and help deliver an outstanding patient

Qualifications

• Previous experience in a customer service, reception, administration, or patient-facing role.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet and greet patients and visitors, providing a professional and welcoming service
• Manage patient registrations and maintain accurate patient records
• Book appointments, follow-up consultations, and diagnostic tests
• Process payments and maintain accurate financial records
• Respond to patient enquiries and resolve issues promptly and professionally
• Support clinic operations through effective administration and scheduling
• Assist with obtaining and uploading patient results and documentation
• Handle telephone enquiries and direct calls appropriately
• Ensure compliance with hospital policies, procedures, and confidentiality requirements
• Contribute to delivering an outstanding patient experience aligned to Bupa values

Skills

Customer service

Reception

Administration

Data entry

Job description

At Cromwell Hospital, part of Bupa, we're dedicated to delivering exceptional care and outstanding experiences for every patient who walks through our doors. As a Clinic Coordinator, you'll play a vital role in ensuring our outpatient services run smoothly while providing a warm, professional, and welcoming experience for patients, consultants, and visitors. This is a fantastic opportunity for a customer-focused individual who thrives in a fast-paced healthcare environment and is passionate about delivering excellent service.

How you'll Help Us Make Health Happen

Reporting to the Admin & Patient Experience Manager, you'll be responsible for supporting the day-to-day administration and patient journey within our outpatient clinics. You'll:

• Meet and greet patients and visitors, providing a professional and welcoming service
• Manage patient registrations and maintain accurate patient records
• Book appointments, follow-up consultations, and diagnostic tests
• Process payments and maintain accurate financial records
• Respond to patient enquiries and resolve issues promptly and professionally
• Support clinic operations through effective administration and scheduling
• Assist with obtaining and uploading patient results and documentation
• Handle telephone enquiries and direct calls appropriately
• Ensure compliance with hospital policies, procedures, and confidentiality requirements
• Contribute to delivering an outstanding patient experience aligned to Bupa values
• Previous experience in a customer service, reception, administration, or patient-facing role
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a busy environment
• Strong attention to detail and accuracy
• Experience handling confidential information
• Competent IT and data entry skills
• Flexible approach to working hours, including weekends

Desirable

• Experience working within a healthcare, hospital, or clinical environment
• Knowledge of patient administration systems
• Experience managing payments and financial transactions
• Customer service-related qualifications or training

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family-friendly benefits to help you balance your work and home life. As a Bupa employee you'll also enjoy:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• Enhanced pension plans
• Life Insurance
• Various other benefits and online discounts

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose, helping people live longer, healthier, happier lives and making a better world. We encourage all our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We are committed to making reasonable adjustments as part of our recruitment process.

Time Type: Part time Job Area: Administration