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Bupa; Reading; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Annual leave 25 days

Pension

Life insurance

Digital GP

Flexible working

Wellbeing resources

Job summary

Bupa is seeking an Administrator to join our Reading health centre on a part-time basis, Saturdays only from 07:30 to 16:00. You will deliver friendly reception and efficient administrative support, helping ensure smooth centre operations and a welcoming patient experience.

You will manage calls, bookings, payments and paperwork, while maintaining accuracy and a patient-focused approach in a busy healthcare setting.

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and organisational abilities.
• Experience in healthcare or customer service environments.

Responsibilities

• Greeting and welcoming customers and supporting them throughout their visit.
• Managing incoming calls, emails and customer enquiries professionally.
• Booking, amending and rescheduling appointments using internal systems.
• Processing payments, invoices and administrative documentation accurately.
• Preparing appointment paperwork and clinical files as required.
• Managing customer reports and issuing them within timescales.
• Supporting results management, including scanning and uploading documents.
• Maintaining a professional, safe and welcoming reception and waiting area.
• Monitoring stock levels and ordering supplies when required.
• Supporting the wider clinical and operational teams to deliver an exceptional customer experience.
• Ensuring compliance with company policies, quality standards and clinical governance.

Skills

Customer service

Communication

Administrative

Multitasking

Microsoft Office

Attention to detail

Teamwork

Audio typing

Medical terminology

Healthcare experience

Tools

Microsoft Office

Job description

Bupa Clinic and Dental, 64 London Road, Reading, RG1 5AS

Permanent :

Part-Time: Saturday's only: 07:30 am to 16:00

We make health happen

At Bupa, we're passionate about helping people live longer, healthier, happier lives and making a better world. As an Administrator, you'll play a key role in creating a seamless experience for our customers, ensuring every interaction is professional, efficient, and welcoming.

This is an exciting opportunity to join a supportive and collaborative team where you'll help deliver exceptional service whilst supporting the day-to-day operations of our health centre.

What you'll do

As an Administrator, you'll be responsible for providing outstanding reception and administrative support while ensuring the smooth running of the centre. Your responsibilities will include:

• Greeting and welcoming customers and supporting them throughout their visit.
• Managing incoming calls, emails, and customer enquiries professionally and efficiently.
• Booking, amending, and rescheduling appointments using internal systems.
• Processing payments, invoices, and administrative documentation accurately.
• Preparing appointment paperwork and clinical files where required.
• Managing customer reports and ensuring they are issued within agreed timescales.
• Supporting results management, including scanning, uploading, and tracking documentation.
• Maintaining a professional, safe, and welcoming reception and waiting area.
• Monitoring stock levels and ordering supplies when required.
• Supporting the wider clinical and operational teams to deliver an exceptional customer experience.
• Ensuring compliance with company policies, quality standards, and clinical governance requirements.

What you'll bring

We're looking for someone who is organised, customer-focused, and enjoys working in a busy environment.

You'll have:

• Excellent customer service and communication skills.
• Strong administrative and organisational skills.
• The ability to prioritise workload and manage multiple tasks effectively.
• Good attention to detail and accuracy.
• Confidence using Microsoft Office applications.
• Experience working as part of a team.
• A flexible and proactive approach to work.
• Audio typing experience.
• Knowledge of medical terminology.
• Previous experience within a healthcare, clinical, or customer service environment.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Joining Bupa in this role, you'll receive the following benefits and more (pro rata where applicable):

• Annual leave entitlement equivalent to 25 days per year, increasing with service (pro rata)
• Option to buy and sell annual leave (subject to eligibility)
• Paid volunteering leave (pro rata)
• Enhanced pension and life insurance
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carer

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.