Client Support Manager in Ystrad Mynach

Yolk Recruitment; Hengoed; Hybrid; GBP 48,000 - 59,000; Full time

Benefits offered by this job

Car allowance

Local Government Pension Scheme

34 days annual leave + Bank Holidays

Birthday leave

Flexible and hybrid working

36-hour working week

Job summary

Yolk Recruitment is recruiting on behalf of an established not-for-profit organisation to appoint a Client Support Manager on a 6-month fixed-term contract across Wales. The role focuses on managing client relationships, identifying opportunities and supporting procurement solutions for public sector bodies.

You will engage with clients, suppliers and internal teams, develop engagement plans, and drive commercial activities while maintaining accurate CRM records and meeting targets.

Qualifications

• Proven experience in client-focused account management or business development.
• Understanding of public sector procurement and building maintenance.
• Strong relationship-building and stakeholder engagement skills.
• Experience using a CRM system to manage leads and opportunities.
• Degree or equivalent qualification; Microsoft Dynamics helpful.

Responsibilities

• Act as key point of contact for clients across Wales, and manage engagement plans.
• Develop and deliver client engagement plans and meet clients regularly.
• Identify new leads and opportunities and manage the CRM pipeline.
• Support delivery of client projects with internal teams and suppliers.
• Travel across Wales and spend one day per week in the office; driving licence needed.

Skills

Client management

Stakeholder engagement

Relationship building

Negotiation

Presentation skills

CRM experience

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Dynamics

Job description

Yolk Recruitment is working with an established not-for-profit organisation that provides procurement solutions to local authorities, housing associations and other public sector bodies across Wales, to recruit a Client Support Manager on a 6-month fixed-term contract.

This is a relationship-focused role suited to someone with a strong background in account management, client engagement or business development, ideally with exposure to the public sector, procurement, construction, housing or property-related services.

You’ll manage and develop relationships with existing and prospective clients across Wales, understanding their challenges, identifying opportunities and supporting them throughout their projects. You’ll also work closely with suppliers and internal teams to ensure clients receive the right support and get the most from the organisation’s procurement solutions.

What you’ll be doing

• Acting as a key point of contact for clients across Wales, building strong and lasting relationships.
• Developing and delivering client engagement plans.
• Meeting clients regularly, both face-to-face and virtually, to understand their needs and upcoming projects.
• Identifying new leads and opportunities and managing these from initial conversation through to completion.
• Managing an active pipeline through the CRM system and maintaining accurate records of client activity.
• Working towards client engagement and commercial targets.
• Identifying opportunities to introduce additional services and solutions to existing clients.
• Working closely with internal colleagues to support the delivery of client projects.
• Building relationships with appointed contractors, suppliers and service providers.
• Developing a strong understanding of procurement solutions, pricing and services available to clients.
• Keeping up to date with public procurement requirements and how these influence client decisions.
• Supporting clients and suppliers around social value and community impact.
• Attending relevant meetings, events, exhibitions and seminars across Wales.

What we’re looking for

• Proven experience within a client-focused account management, business development or relationship management role.
• An understanding of public sector procurement, construction, property or building maintenance.
• Strong relationship-building skills and confidence dealing with stakeholders face-to-face.
• Experience identifying and developing commercial opportunities.
• Good influencing, negotiation and presentation skills.
• Experience using a CRM system or similar database to manage clients, leads and opportunities.
• Strong organisation and time-management skills, particularly when managing a geographically dispersed client base.
• A good level of commercial awareness.
• Experience of Microsoft Dynamics would be advantageous.
• A degree or equivalent vocational qualification.

Benefits

• 53,300 salary + 5,740 car allowance
• Local Government Pension Scheme
• 34 days annual leave plus Bank Holidays
• An additional day's leave for your birthday
• Flexible and hybrid working
• 36-hour working week

Location & working pattern

This is primarily a field-based position covering Wales, so there will be regular travel to meet clients and attend meetings and events.

You’ll also spend approximately one day per week in the Ystrad Mynach office, with flexibility to work remotely around client commitments.

A full UK driving licence and access to a vehicle is essential.