Client Support Manager

Yolk Recruitment Ltd; Hengoed; Hybrid; GBP 53,000 - 59,000; Full time

Benefits offered by this job

Local Government Pension Scheme

34 days annual leave + Bank Holidays

Birthday leave

Hybrid working

Travel across Wales

36-hour week

Job summary

Yolk Recruitment Ltd is partnering with a not-for-profit organisation to recruit a Client Support Manager on a 6-month fixed-term contract across Wales. The role focuses on building relationships with clients, managing opportunities and delivering procurement solutions.

The successful candidate will engage with public sector clients, coordinate with suppliers, and travel across Wales while spending one day per week at a local office. A driving licence is essential.

Qualifications

• Proven experience within a client-focused account management or relationship management role.
• An understanding of public sector procurement, construction, property or building maintenance.
• Strong relationship-building skills and confidence dealing with stakeholders face-to-face.
• Experience identifying and developing commercial opportunities.
• Good influencing, negotiation and presentation skills.
• Experience using a CRM system to manage clients, leads and opportunities.
• Strong organisation and time-management skills, particularly with dispersed clients.
• A degree or equivalent vocational qualification.

Responsibilities

• Act as a key point of contact for clients across Wales and build lasting relationships.
• Develop and deliver client engagement plans.
• Meet clients regularly to understand needs and upcoming projects.
• Identify new leads and manage opportunities from initial contact to close.
• Maintain an active pipeline in the CRM and accurate activity records.
• Work toward client engagement and commercial targets.
• Introduce additional services and solutions to existing clients.
• Collaborate with internal teams to deliver client projects.
• Build relationships with contractors, suppliers and service providers.
• Develop understanding of procurement solutions, pricing and services.
• Keep up to date with public procurement requirements.
• Support clients and suppliers around social value and community impact.
• Attend meetings, events, exhibitions and seminars across Wales.

Skills

Account management

Relationship building

Public sector procurement

Lead identification

CRM usage

Negotiation

Time management

Education

Degree or equivalent

Tools

Microsoft Dynamics

Job description

Yolk Recruitment is working with an established not-for-profit organisation that provides procurement solutions to local authorities, housing associations and other public sector bodies across Wales, to recruit a Client Support Manager on a 6-month fixed-term contract.

This is a relationship-focused role suited to someone with a strong background in account management, client engagement or business development, ideally with exposure to the public sector, procurement, construction, housing or property-related services.

You'll manage and develop relationships with existing and prospective clients across Wales, understanding their challenges, identifying opportunities and supporting them throughout their projects. You'll also work closely with suppliers and internal teams to ensure clients receive the right support and get the most from the organisation's procurement solutions.

What you'll be doing

• Acting as a key point of contact for clients across Wales, building strong and lasting relationships.
• Developing and delivering client engagement plans.
• Meeting clients regularly, both face-to-face and virtually, to understand their needs and upcoming projects.
• Identifying new leads and opportunities and managing these from initial conversation through to completion.
• Managing an active pipeline through the CRM system and maintaining accurate records of client activity.
• Working towards client engagement and commercial targets.
• Identifying opportunities to introduce additional services and solutions to existing clients.
• Working closely with internal colleagues to support the delivery of client projects.
• Building relationships with appointed contractors, suppliers and service providers.
• Developing a strong understanding of procurement solutions, pricing and services available to clients.
• Keeping up to date with public procurement requirements and how these influence client decisions.
• Supporting clients and suppliers around social value and community impact.
• Attending relevant meetings, events, exhibitions and seminars across Wales.

What we're looking for

• Proven experience within a client-focused account management, business development or relationship management role.
• An understanding of public sector procurement, construction, property or building maintenance.
• Strong relationship-building skills and confidence dealing with stakeholders face-to-face.
• Experience identifying and developing commercial opportunities.
• Good influencing, negotiation and presentation skills.
• Experience using a CRM system or similar database to manage clients, leads and opportunities.
• Strong organisation and time-management skills, particularly when managing a geographically dispersed client base.
• A good level of commercial awareness.
• Experience of Microsoft Dynamics would be advantageous.
• A degree or equivalent vocational qualification.

Benefits

• £53,300 salary + £5,740 car allowance
• Local Government Pension Scheme
• 34 days annual leave plus Bank Holidays
• An additional day's leave for your birthday
• Flexible and hybrid working
• 36-hour working week

Location & working pattern

This is primarily a field-based position covering Wales, so there will be regular travel to meet clients and attend meetings and events.

You’ll also spend approximately one day per week in the Ystrad Mynach office, with flexibility to work remote around client commitments.

A full UK driving licence and access to a vehicle is essential.