Client Support Manager

Yolk Recruitment; Hengoed; Hybrid; GBP 52,000 - 66,000; Full time

Benefits offered by this job

£53,300 salary + £5,740 car allowance

Local Government Pension Scheme

34 days annual leave + Bank Holidays

Birthday leave

Flexible and hybrid working

36-hour working week

Job summary

Yolk Recruitment is partnering with a not-for-profit organisation to recruit a Client Support Manager for a 6-month fixed-term contract across Wales. The role focuses on account management, client engagement and new business opportunities with public sector clients.

You’ll manage relationships, develop engagement plans and handle opportunities from lead to close, while supporting delivery with internal teams and suppliers. Hybrid working is offered.

Qualifications

• Proven experience in a client-focused, account/relationship role.
• Understanding of public sector procurement and related services.
• Strong skills in building stakeholder relationships and influencing outcomes.
• Experience identifying commercial opportunities and managing leads.

Responsibilities

• Act as key contact for clients across Wales and build lasting relationships.
• Develop and deliver client engagement plans and meet clients regularly.
• Identify opportunities and manage them from initial talk to completion.
• Maintain an active pipeline in the CRM and track client activity.
• Work toward engagement and commercial targets and support delivery of projects.
• Collaborate with suppliers and internal teams to optimise procurement solutions.

Skills

Account management

Relationship management

Public sector procurement

CRM experience

Negotiation

Presentation skills

Stakeholder management

Dynamics familiarity

Education

Degree or equivalent

Tools

Microsoft Dynamics

Job description

Yolk Recruitment is working with an established not-for-profit organisation that provides procurement solutions to local authorities, housing associations and other public sector bodies across Wales, to recruit a Client Support Manager on a 6-month fixed-term contract.

This is a relationship-focused role suited to someone with a strong background in account management, client engagement or business development, ideally with exposure to the public sector, procurement, construction, housing or property-related services.

You’ll manage and develop relationships with existing and prospective clients across Wales, understanding their challenges, identifying opportunities and supporting them throughout their projects. You’ll also work closely with suppliers and internal teams to ensure clients receive the right support and get the most from the organisation’s procurement solutions.

What you’ll be doing

• Acting as a key point of contact for clients across Wales, building strong and lasting relationships.
• Developing and delivering client engagement plans.
• Meeting clients regularly, both face-to-face and virtually, to understand their needs and upcoming projects.
• Identifying new leads and opportunities and managing these from initial conversation through to completion.
• Managing an active pipeline through the CRM system and maintaining accurate records of client activity.
• Working towards client engagement and commercial targets.
• Identifying opportunities to introduce additional services and solutions to existing clients.
• Working closely with internal colleagues to support the delivery of client projects.
• Building relationships with appointed contractors, suppliers and service providers.
• Developing a strong understanding of procurement solutions, pricing and services available to clients.
• Keeping up to date with public procurement requirements and how these influence client decisions.
• Supporting clients and suppliers around social value and community impact.
• Attending relevant meetings, events, exhibitions and seminars across Wales.

What we’re looking for

• Proven experience within a client-focused account management, business development or relationship management role.
• An understanding of public sector procurement, construction, property or building maintenance.
• Strong relationship-building skills and confidence dealing with stakeholders face-to-face.
• Experience identifying and developing commercial opportunities.
• Good influencing, negotiation and presentation skills.
• Experience using a CRM system or similar database to manage clients, leads and opportunities.
• Strong organisation and time-management skills, particularly when managing a geographically dispersed client base.
• A good level of commercial awareness.
• Experience of Microsoft Dynamics would be advantageous.
• A degree or equivalent vocational qualification.

Benefits

• £53,300 salary + £5,740 car allowance
• Local Government Pension Scheme
• 34 days annual leave plus Bank Holidays
• An additional day's leave for your birthday
• Flexible and hybrid working
• 36-hour working week

Location & working pattern

This is primarily a field-based position covering Wales, so there will be regular travel to meet clients and attend meetings and events.

You’ll also spend approximately one day per week in the Ystrad Mynach office, with flexibility to work remotely around client commitments.

A full UK driving licence and access to a vehicle is essential.