Client Support & Compliance Associate (Hybrid)

Katie Bard; Birmingham; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

Katie Bard in Birmingham is seeking a Client Support Assistant to act as the first contact for clients and provide second-line support for compliance. The role is hybrid (2 days in office) with a salary of £26-£29k per year.

You will handle queries, build knowledge of services, and collaborate with clients and their systems to process invoices while ensuring high-quality service and attention to detail.

Qualifications

• Graduate calibre with strong communication and problem-solving skills, plus invoicing experience.
• Administration experience in a professional services environment preferred.
• Hybrid role in Birmingham City Centre with 2 days in office.

Responsibilities

• Respond to client queries across multiple channels.
• Investigate issues and provide effective solutions.
• Build product knowledge across services.
• Inform stakeholders on resolution progress.
• Communicate via phone, email, and other platforms.
• Provide compliance and rebate calculation support.
• Onboard new suppliers and report with accuracy.
• Collaborate with clients and systems to process invoices.
• Identify process improvements and strengthen relationships.

Skills

Communication skills

Problem solving

Invoicing experience

Administration experience

Job description

Katie Bard in Birmingham is seeking a Client Support Assistant to act as the first contact for clients and provide second-line support for compliance. The role is hybrid (2 days in office) with a salary of £26-£29k per year.

You will handle queries, build knowledge of services, and collaborate with clients and their systems to process invoices while ensuring high-quality service and attention to detail.