Client Support Assistant

Katie Bard; Birmingham; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

Katie Bard in Birmingham is seeking a Client Support Assistant to act as the first contact for clients and provide second-line support for compliance. The role is hybrid (2 days in office) with a salary of £26-£29k per year.

You will handle queries, build knowledge of services, and collaborate with clients and their systems to process invoices while ensuring high-quality service and attention to detail.

Qualifications

• Graduate calibre with strong communication and problem-solving skills, plus invoicing experience.
• Administration experience in a professional services environment preferred.
• Hybrid role in Birmingham City Centre with 2 days in office.

Responsibilities

• Respond to client queries across multiple channels.
• Investigate issues and provide effective solutions.
• Build product knowledge across services.
• Inform stakeholders on resolution progress.
• Communicate via phone, email, and other platforms.
• Provide compliance and rebate calculation support.
• Onboard new suppliers and report with accuracy.
• Collaborate with clients and systems to process invoices.
• Identify process improvements and strengthen relationships.

Skills

Communication skills

Problem solving

Invoicing experience

Administration experience

Job description

Client Support Assistant

Birmingham City Centre, Full time, Permanent, Hybrid (2days in office), Salary of £26-29k a year

We’re looking for an enthusiastic and proactive Client Support Assistant to join a tech business based in Birmingham City Centre. You will be acting as the first point of contact for clients and delivering high-quality second-line support for compliance.

Responsibilities:

• Manage and respond to client queries from multiple channels.
• Investigate issues and work quickly to find effective solutions.
• Build strong product knowledge across our suite of services.
• Keep stakeholders informed on issue resolution and progress.
• Communicate confidently via phone, email, and other platforms.
• Provide specialist support for compliance and rebate calculations.
• Onboard new suppliers into systems and reports with attention to detail and quality.
• Collaborate directly with clients and their systems to process invoices.
• Build strong relationships and identify ways to improve processes.

Experience:

For this role we are looking for graduate calibre, strong communication skills and the ability to solve problems effectively with relevant administration experience and experience working with invoicing. Ideally you will have previous administration experience within a professional service background.

If you have any queries about the role contact Katie on 0121_633_4443.

Katie Bard is an Equal Opportunities Employer.